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INTRODUCING

WHAT IS EQUAL PAYMENT PLAN?

Equal payment plan enables customers to pay a fixed amount every month by taking into the household average electricity usage.

PURPOSE

The purpose of this plan is to provide an easy and secure way for the customers by providing a plan instead of paying fluctuating amount every month.

WHY WAS THIS PLAN INTRODUCED?

Increase in bill amount in specific period of the year

Increase in bill amount in specific period of the year

No Easy Way For The Customers To Pay The Bills

No easy way for the customers to pay the bills

Customers Have To Pay Varying Amounts Every Month

Customers have to pay varying amounts every month

SPECIAL PLAN FOR HOUSEHOLD

Who can join this plan?

  • Owners
  • Tenants

What documents should be submitted?

  • ID Card OR Passport Copy
  • For TENANTS; Agreement with the owner & no objection letter from the owner.

Service Provision

  • EPP Application form
  • Equal Payment‘ agreement would be made between STELCO and the Customer

BENEFITS

A Fixed Amount Can Be Paid Every Month

A fixed amount can be paid every month

Higher Bill Amounts Can Be Settled With A Lower Amount

Higher bill amounts can be settled with a lower amount

Electricity Bill Budget Can Be Planned For The Year

Electricity bill budget can be planned for the year

If The Bill Amount Exceeds 5% Of The Set EPP Amount, Customer Doesn't Have To Pay The Exceeding Amount

If the bill amount exceeds 5% of the set EPP amount, customer doesn't have to pay the exceeding amount

HOW EPP IS CALCULATED

New Meters (with Less Than 12 Months)

New Meters (with less than 12 months)

The amount will be calculated based on average electricity usage of appliances, area of the household / apartment and existing load.

Existing Meters

Existing Meters

If it’s an existing meter, the last 12 months average would be calculated and EPP amount would be set

EPP AMOUNT CAN BE REVIEWED IF

MONTHLY PAYMENT AND FAIR USAGE

If The Actual Bill Amount Exceeds 5% Of The Set EPP Amount

If the actual bill amount exceeds 5% of the set EPP amount

The exceeded amount will not be included in the reviewed bill. However, if it exceeds over 5%, it will be adjusted in the reviewed EPP amount

Calculation Under EPP

Calculation under EPP

Under this plan, the bill amount will be calculated depending on the monthly usage.

If The Actual Bill Amount Is Under (-5%) Of The EPP Amount

If the actual bill amount is under (-5%) of the EPP amount

The decreased amount will not be included in the reviewed bill. However, if there is more than 5% decrease, it will be adjusted in the reviewed EPP amount.

EPP AGREEMENT

If Customer Refuses To Pay EPP Amount

If customer refuses to pay EPP amount

Actions would be taken according to the company policy.

Other Charges Included In The Bill

Other charges included in the bill

Should be paid along with the EPP amount

If Bills Are Paid Within Given Duration

If bills are paid within given duration

No fine will be charged

If Bills Are Not Paid Within Given Duration

If bills are not paid within given duration

Fine will be charged from the EPP amount and other charges included in the bill

Agreement Renewal & Termination

Agreement Can Be Renewed If:

Agreement can be renewed if:

Payments have been made regularly
Agreement Can Be Terminated If:

Agreement can be terminated if:

There is a mutual agreement between both parties
Payments are not made regularly
Customer does not sign the reviewed agreement
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