- Making it as easy as possible to contact our technical support team 24 hours a day, 7 days a week.
- Providing clear, complete and accurate information on our products, services and pricing.
- Ensuring that in every aspect of our work, each individual is responsible and accountable for the quality of their work.
- Continuously enhancing and improving the network to ensure that the service we provide continues to meet and exceed the expectations of our customers.
- Working with our customers to correct any problem and taking action to ensure that the problem does not recur.
- At all instance, striving to be honest, friendly and courteous, treating all customers as valued customers.
- Making certain that if the level of service we provide fail to meet reasonable expectations, we take steps to rectify the situation, as soon as it is brought to our attention.
- Treat personal information in the strictest confidence.
To achieve total customer satisfaction through management excellence and staff satisfaction.
To provide electricity to enrich the lives of the public everyday in every way and everywhere in a reliable, fast and honest manner.